Gen AI is the best lever

Date: June 15, 2024

Generative AI is the best lever to refocus human effort.

It has the ability to transform 'routine' queries/tasks. There is an increasing chunk of data stewardship tasks, customer support requests, quick claims processing steps that can now be handled without human effort.

For the remainder of queries, 'specialized' human effort is required. Context and business acumen become the most important skill here. It will be interesting to see how we reevaluate team structure across different functions (varying complexity in automation).

Wherever GenAI isn't able to solve are the most promising areas of opportunity and improvement. These are major unlocks that inform product development and refocus attention.